Privacy Policy
Last updated: March 2026
1. ABOUT US
Ben Curt Imports Pty. Ltd. trading as BCI Thermal (“we”, “us”, “our”) is committed to protecting your personal information. We are the Controller of the personal data you provide to us. Our business is located in Beaconsfield, Victoria, Australia.
This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. WHAT INFORMATION DO WE COLLECT?
We collect personal information you provide to us when you purchase a product, create an account, subscribe to our mailing list, or contact us directly. This information may include your name, email address, phone number, billing and shipping address, and payment information.
When you browse our store, we also automatically collect your IP address, browser type, operating system, and browsing behaviour on our site to help us improve your experience.
3. HOW DO WE USE YOUR INFORMATION?
We use your personal information to process and fulfil your orders, send order confirmations and updates, respond to your enquiries, send marketing emails where you have given consent, improve our website and products, and comply with legal obligations.
4. CONSENT
When you provide us with personal information to place an order, create an account or arrange delivery, we will ask for your consent where required.
If you have opted in to marketing communications and change your mind, you may withdraw your consent at any time by contacting us at privacy@bcithermal.com or by using the unsubscribe link in any marketing email.
5. DISCLOSURE OF YOUR INFORMATION
We do not sell, trade or rent your personal information to third parties. We may share your information with trusted third parties who assist us in operating our website and conducting our business, including payment processors (e.g. Afterpay, WooCommerce Payments), shipping and logistics providers, and IT hosting and maintenance providers.
These third parties are required to keep your information confidential and secure. All personal data is processed by our staff in Australia and hosted on secure servers located in Victoria, Australia.
We may also disclose your information where required by law or to protect the rights and safety of our business or others.
6. PAYMENTS
All payments are processed by secure third-party payment processors. We do not store your credit card details or any sensitive financial information on our servers. We recommend you review the privacy policies of our payment providers for further information.
7. THIRD-PARTY SERVICES
Our website may contain links to third-party websites. Once you leave our site we are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Third-party service providers we use may have their own privacy policies governing how they handle your information. Where these providers are located outside Australia, your information may be subject to the laws of that jurisdiction.
8. COOKIES
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. We use the following cookies:
Session cookies — temporary cookies that expire when you close your browser.
Preference cookies — remember your settings and preferences for future visits.
Analytics cookies — help us understand how visitors use our site.
WooCommerce cookies — manage your shopping cart and checkout process.
You can choose to disable cookies through your browser settings, however this may affect the functionality of our website.
9. SECURITY
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website is hosted on a secure server behind a firewall in Victoria, Australia. We have a Data Protection regime in place to oversee the secure processing of your personal data.
10. ACCESS AND CORRECTION
Under the Australian Privacy Act 1988, you have the right to access and correct the personal information we hold about you. To request access or correction, please contact us at privacy@bcithermal.com. We will respond to your request within 30 days.
11. AGE OF CONSENT
By using this site you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian.
12. COMPLAINTS
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us at privacy@bcithermal.com. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting to our website. We encourage you to review this policy regularly.
14. CONTACT US
For any privacy related enquiries, please contact:
Data Protection Officer
Ben Curt Imports Pty. Ltd. trading as BCI Thermal
Beaconsfield, Victoria, Australia
Email: privacy@bcithermal.com
Website: www.bcithermal.com